SASSY HAIR CREATIONS

A: At Sassy Hair Creations, I pride myself on creating a warm, sunny, and personal atmosphere where every client feels welcome and valued. To maintain this positive environment, I have a zero-tolerance policy for any discriminatory or derogatory statements and actions within the salon. Respect and kindness are essential—me and the salon pups are here to make your experience enjoyable and relaxing. Whether you're coming in for a haircut, color, or extension services, I ask all clients to uphold these values so everyone can feel comfortable and leave feeling fabulous!

A: Sassy Hair Creations is a vibrant and welcoming hair salon in South Edmonton offering expert haircuts, colour, and extension services in a warm and personal atmosphere—salon pups included! However, please note that the salon is not child friendly due to the presence of sharp objects, chemicals, and other hairdressing tools that create an unsafe environment for children. I do not have a child-safe space on site, so I kindly ask clients to arrange childcare when visiting to ensure a safe and focused experience for everyone.

A: I understand that life happens, so I kindly ask that any appointment cancellations or changes be made at least 24 hours before your scheduled time. If you need to cancel or modify your appointment, please contact me prior to this 24-hour window to avoid any fees. If an appointment is not cancelled within 24 hours of the scheduled service, our cancellation policy will apply, and 50% of the value of your booked services will be charged to the card on file. This policy helps maintain a warm, personal atmosphere and ensures that I can accommodate all my wonderful clients efficiently. Please understand that any changes made to your appointment need to be made prior to the 24 hour mark, or the above may also apply. I appreciate your understanding and look forward to providing you with fabulous hair creations!

A: At Sassy Hair Creations, I want you to leave our South Edmonton salon feeling absolutely fabulous and confident with your new look! If after your appointment you feel that a service we discussed during your consultation needs a little tweak—whether it’s a haircut adjustment, color refinement, or extension placement—just let me know within 7 days. I am happy to accommodate these changes free of charge in most cases to ensure you’re thrilled with your results. My goal is to provide a warm, personal experience, and that includes making sure your hair perfectly matches your vision, even after you leave the salon. So, don’t hesitate to reach out within that one-week window for your complimentary touch-up! Due to the nature of my custom and personalized services, no refunds are allowed under any circumstances.

A: I understand that sometimes a product might not be the perfect fit for your hair needs. If you have purchased a product from my salon and find it does not work for you, very lightly used products may be returned either before or on your next scheduled appointment. To ensure a smooth return process, please contact me as soon as possible after using the product to discuss your concerns and I can possibly troubleshoot any issues. But I can accept returns for an in salon credit, if ultimately the product does not fit. This policy helps maintain a warm and personal experience for all clients while ensuring product satisfaction.